Shipping policy

BURL & BALM SHIPPING POLICY

Thank you for visiting and shopping at Burl & Balm. All of our products are hand-poured and dispatched directly from our workshop in Victoria, Australia.

Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a secondary notification email with tracking information once your order has dispatched from our workshop.

Note: During peak seasonal periods (such as Father's Day or Christmas), dispatch times may take up to 3 business days.

2. Shipping Rates & Delivery Estimates

We ship domestically across Australia via Australia Post.

Shipping Method Estimated Delivery Time Cost
Standard Parcel Post 2 to 5 business days $10.00 AUD (Flat Rate)
Twin Pack & Orders $55+ 2 to 5 business days FREE

Delivery times are estimates provided by Australia Post and may vary slightly depending on regional or remote locations.

3. Order Tracking

When your order has shipped, you will receive an automated email notification from us which will include a tracking number you can use to check its status on the Australia Post website.

Please allow 24 hours for the tracking information to update on the carrier system.

4. Shipping Address & Delivery Issues

  • Please double-check your delivery address during checkout. Burl & Balm is not responsible for orders delivered to an incorrectly entered address.

  • If your tracking information shows that your package was delivered but you have not received it, please check around your property or with neighbors before contacting us.

5. Damaged or Missing Parcels

If your package arrives physically damaged or is lost in transit by the carrier:

  1. Take clear photos of the damaged packaging and product immediately.

  2. Contact us within 7 days of the delivery date at burlandbalm@gmail.com with your order number.

We will lodge an investigation with Australia Post and arrange a replacement or refund for damaged goods right away.

6. Contact Us

For any shipping questions or updates regarding your order status, please reach out to us at:

  • Email: burlandbalm@gmail.com

  • Location: Victoria, Australia